About us

Established in 1997 Quality Vehicle Contracts Limited (QVS) is dedicated to offering the highest levels of customer service along with consistently competitive pricing for all of your vehicle leasing requirements.

Increasingly, Britains drivers are demonstrating a preference for the sort of flexible vehicle management solutions offered by Quality Vehicle Contracts Ltd (QVS).
 
Our corporate customers can choose from Contract Hire, Finance Lease and Flexible Lease products which range from simple vehicle provision to comprehensive fleet management solutions whilst our retail customers are equally catered for with a market leading, fully maintained Personal Contract Hire product which offers a huge degree of certainty and peace of mind.
 
All of our customers enjoy highly competitive pricing which is achieved through long standing relationships with dealers, manufacturers and funders alike, so, whether you run a single vehicle or a fleet of 100's you have come to the right place, many of our customers have been dealing with us for well over 10 years and we think this speaks for itself.

QVS is a trading style of Quality Vehicle Contracts Limited whose trading address is: The Warehouse, Draper St, Southborough, Kent, TN4 0PG

Quality Vehicle Contracts Limited is Registered in England (3436013), Registered Office: Hanover House, 18 Mount Ephraim Rd, Tunbridge Wells, Kent, TN1 1ED

Quality Vehicle Contracts Limited is a credit broker not a lender and is authorised and regulated by the Financial Conduct Authority, our FCA Firm Reference Number is 726449

Quality Vehicle Contracts Limited is a VAT registered company (680 0131 75) and a member of the BVRLA (7318)

Treating Customer's Fairly

At QVS we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of customer service and advice, we never forget that you have a choice of supplier and we are grateful that you have chosen us.

Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.

The six principles for treating customers fairly

• Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
• Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
• Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
• Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
• Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
• Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

How do we meet these requirements in the day to day running of our business?

We continually aim to understand the needs of our clients and to tailor our advice accordingly.

We ensure that our marketing is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.

We make certain our clients understand any risks associated with our services at the outset of an instruction.

We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.

We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.

Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.

We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.

We take any complaint seriously, we will deal with any complaint promptly and make improvements to our operations where required.

If you have a complaint please visit our complaints procedure page.